PABC has five core values that it communicates to team members, our customers, and the public. They are—Integrity; Professionalism; Responsiveness; Fairness; and Innovation.
Integrity—We follow all laws, regulations, policies, and procedures.
Example: Our garages are very popular. Many have waiting lists for monthly contract parking. We are sometimes asked if we can bump someone ahead of others on the list — We will not, and our value of integrity reinforces that decision.
Professionalism—We interact with our customers and with our teammates with professional conduct and courtesy at all times. Our actions and appearance reflect the professional nature of our organization.
Example: If residents want a parking permit to park in a Residential Permit Parking area to which they are not entitled, they may become angry (and sometimes abusive) toward PABC team members. This value reinforces that we must remain calm and professional in that situation (or any other).
Responsiveness—We respond quickly to the questions, concerns, and needs of all of our customers, and of our teammates.
Example: We respond to emails and voicemails within 24 business hours (even if it is to say, “We’ll need more time to research that matter; we will get back to you by Friday.”).
Fairness—In our interactions with customers and teammates, we are always fair and unbiased.
Example: We do not hire or promote based on race, color, religion, sex, national origin, age, or disability.
Innovation—We are always looking for ways to accomplish our mission better, faster, and at less cost.
Examples: With every department and every program, we constantly ask ourselves and our customers, “How can we do this better?” Such as: